Telephone
Office hours: 09:00 - 16:30
We aim to answer calls promptly and provide clear, straightforward support from the outset.
Federal Capital aims to respond to emails within 48 hours.
Address
14a Old Marsh Farm Barns
Welsh Road
Sealand
Flintshire
CH5 2LY
What to include when you contact us
- Your FCxxxxx Federal Capital loan agreement number
- Your business name
- Your daytime contact number
- Any relevant background information or documents
- How we can help or what outcome you are looking for
- Whether your query is about payout, direct debit, early settlement or another live account matter
Received documents from us?
Federal Capital Limited is the lender, so it is normal for your loan documents to come from Federal Capital Limited. Before you sign, your broker should be your first point of contact for questions about the agreement or signing process. If the paperwork does not match what your broker has told you, do not sign until it has been cleared up. Once the agreement has been signed, Federal Capital can help with payout, direct debit and live account questions.
Need to raise a complaint? Please contact Federal Capital directly first so the team can review the matter and try to resolve it promptly. The full complaints procedure is available on the legal page.